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Can I reschedule my service appointment?
Absolutely, you have the flexibility to reschedule your service at no additional cost, as long as you do so at least 24 hours prior to your originally scheduled appointment. Feel free to reach out to our Customer Support team via WhatsApp or by giving us a call at 0262622844 to arrange a new appointment that suits you better. We're here to assist you!
What is included in my service?
At a fixed rate, you'll benefit from the expertise of a qualified, background-checked professional who will provide assembly or installation services.
Is the removal or disposal of my old item included?
Currently, service professionals are not responsible for removing packaging materials or unwanted items. Please arrange for the disposal of any large items separately.
Is it necessary for me to be present during my service appointment?
Indeed, a person who is 18 years of age or older must be present during your service appointment.
What steps should I take if I encounter a problem with my service?
If you're dissatisfied with the service or need to address any concerns, please reach out to our Customer Support team at 0262622844 to arrange a rescheduling.
What does the Napev Home Services Guarantee entail?
If the service didn't meet your expectations, we will collaborate with you and the service professional to address the issue, or we will provide a refund after a thorough review.
In case you've encountered any damage due to the service, please get in touch with us through the Contact Us option to initiate the claims process. After gathering necessary contact details and documentation related to the issue, our support team will promptly work on resolving your case.
How can i get in touch with my service professional?
Prior to your appointment, your service professional will initiate contact with you. Subsequently, you will have the option to communicate with them securely by phone or text.
What are the service cancellation terms and conditions?
You have the option to reschedule assembly or installation services at no charge up to 24 hours prior to your scheduled appointment. Please note that fees may apply for cancellations or rescheduling made within 24 hours of the appointment.