Frequently asked questions

Do you deliver?

At Napev, we offer delivery services to ensure your convenience. Here are the details regarding our delivery charges:

  • Free Standard Delivery: For orders above GH₵300, enjoy free standard delivery within 1-2 working days.
  • Next Delivery: For orders under GH₵300, a delivery charge of GH₵25.00 applies.

Additionally, we provide the option to order online and pick up your items in-store. Please note that certain products may be exclusively available for online purchase. This in-store pickup option is free of charge. Alternatively, you can simply walk into our store and make a purchase.

We strive to provide flexible and accessible options to meet your needs. Feel free to explore our online store or visit us in person for a seamless shopping experience.

Can I pay by card?

Certainly! At Napev, we offer a variety of convenient payment platforms to cater to your needs. You can choose from the following payment methods:

  • Visa/Mastercard: We accept payments made with Visa or Mastercard, providing you with a secure and straightforward transaction experience.
  • Mobile Money: We also provide the option to make payments using mobile money platforms, ensuring flexibility and convenience for our customers.

With these diverse payment options, you can select the method that suits you best and enjoy a seamless checkout process. Shop with confidence at Napev, knowing that we have you covered with secure and reliable payment solutions.

What is a Wedding Registry?

A wedding registry serves as a helpful tool for engaged couples to communicate their gift preferences to wedding guests. By selecting items from our store stock, the couple curates a list of desired items, which they then share with us. As guests make purchases from this list, the wedding registry is regularly updated to reflect the remaining available items for other guests to choose from. It is important to note that the registry is intended to assist and guide guests, rather than impose any demands.

The wedding registry offers a convenient solution for guests, enabling them to give the couple a gift that they know will be appreciated and put to use. It simplifies the gift-buying process for guests by providing insight into the couple's preferences. It's the perfect way to find the ideal present with ease.

However, please remember that there is no obligation for guests to select a gift exclusively from the couple's registry. Guests are free to choose a gift of their choice, whether it is from the registry or not. We want to ensure that all guests have the flexibility to make their own selections and feel comfortable with their gift choices.

What is a Wishlist?

Our wishlist feature provides shoppers with the ability to curate personalized collections of products they desire and save them in their user accounts for future reference. Wishlists serve as a convenient way for customers to express their interest in specific products, even if they do not have an immediate intent to make a purchase. By utilizing wishlists, customers can easily keep track of the items they are interested in and revisit them whenever they wish. It's a great tool for organizing and managing product preferences, ensuring a seamless shopping experience.

I have got an e-voucher, how do I redeem it?

If you have been emailed an e-voucher you can enter the digit voucher number  into the gift voucher box on the payment page. The value of the e-voucher will automatically be deducted from your order.

Do you include an invoice/receipt in the parcel?

To promote efficiency and reduce paper waste, we do not include a physical invoice or receipt in the parcel. Instead, all invoices are sent digitally to the email address associated with your order. Rest assured that you will receive a comprehensive invoice via email for your reference and records.

However, we do include a packing list in all parcels. The packing list serves as a detailed summary of the items included in your order, ensuring accuracy and completeness upon delivery.

At Napev, we strive to embrace environmentally friendly practices while maintaining clear communication and organization. If you have any questions or require assistance regarding your invoice or packing list, please feel free to reach out to our customer support team.

What if my product is faulty?

At Napev, we are dedicated to providing you with high-quality products that deliver exceptional results, durability, and excellent value for your money. We thoroughly test each product before it becomes part of our range, ensuring its quality and performance. However, if you purchase an item from us and find it to be faulty or you're not completely satisfied, we offer a hassle-free return policy.

To initiate a return, simply bring your receipt or emailed order confirmation as proof of purchase. Our team will be glad to assist you in obtaining a replacement or refund, based on your preference. For more detailed information on our returns process, please refer to our Returns Policy.

We are committed to your satisfaction and aim to resolve any issues promptly. If you have any further questions or require assistance regarding faulty products, please do not hesitate to contact our customer support team.

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