Customer Service and Sales Representative

Department: Sales and Customer Service

Location: Napev Store (Retail & Online Operations)

Employment Type: Full-Time

Join the Team Behind Enhancing Homes, Transforming Lives

At Napev, we don’t just sell home and lifestyle products — we create memorable customer experiences. We’re looking for a confident, energetic, and customer-focused individual to join our Sales & Customer Experience team.

If you enjoy helping people, recommending beautiful products, and being part of a growing retail brand, this role is for you.

What You’ll Be Doing

Delivering Exceptional Customer Experience

Welcome and assist customers in-store with warmth and professionalism.
Respond to online enquiries and ensure every customer feels supported.
Provide personalised product recommendations based on customer needs.
Turn enquiries into confident purchase decisions.

Driving Sales & Growth

Meet and exceed monthly sales targets.
Upsell and cross-sell products naturally and effectively.
Process transactions accurately using the company’s systems.
Contribute to overall store performance and team success.

Building Customer Relationships

Maintain accurate customer records using the company’s CRM system.
Promote and support the company’s loyalty programme.
Follow up on customer needs to encourage repeat purchases.
Handle concerns professionally and resolve issues efficiently.

Supporting Store Operations

Stay informed on product availability and promotions.
Assist with stock awareness and periodic stock-taking.
Support marketing campaigns and in-store promotions.

What We’re Looking For

Experience in customer service or retail sales.
Strong communication and interpersonal skills.
Comfortable using digital systems (CRM, POS, etc.).
Ability to multitask in a fast-paced retail environment.
A positive attitude and willingness to learn.
Availability to work weekends and public holidays.

Why Join Napev?

Be part of a fast-growing home & lifestyle brand.
Gain hands-on experience in retail, sales, and customer relationship management.
Work in a supportive team environment.
Opportunities for growth and skill development.

*Application Deadline: 30th March 2026

Apply Now