In-Store Customer Service Representative

Job Description: As an In-Store Customer Service representative at Napev, you will be the face of our brand, providing exceptional customer service and ensuring a positive shopping experience for our customers. Your primary responsibilities will include:

  • Serves customers by selling products and meeting customer needs.
  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
  • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
  • Recommends changes in products, service, and policy by evaluating results and competitive developments.
  • Contributes to team effort by accomplishing related results as needed.
  • Maintaining a clean and organized store environment.
  • Providing information about promotions, discounts, and special offers.
  • Collaborating with team members to ensure excellent customer service standards are met.

Requirements: To excel in this role, you should possess the following skills:

  • Previous experience in customer service or retail is preferred.
  • Strong communication and interpersonal skills.
  • Ability to handle challenging situations with patience and empathy.
  • Excellent problem-solving skills.
  • Attention to detail and accuracy in cash handling and transaction processing.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Flexibility to work weekends, and holidays as required.

Location: The In-Store Customer Service position is based at our Giffard Road, Palm Wine Junction, La location. Candidates must be able to commute to the store for their scheduled shifts.

Application Deadline: 20th June 2023

(applications closed)

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